Retail & E-commerce
Shoppers expect instant answers—from product details to order tracking. Østre empowers e-commerce brands with 24/7 multilingual support that reduces abandoned carts and keeps customers returning.
The Challenge
Modern consumers expect instant, personalized support across every channel — from browsing products online to checking return policies or tracking orders. Traditional chat widgets or call centers often fall short: slow responses, inconsistent answers, and limited multilingual support erode trust and drive shoppers away.
For retailers managing thousands of SKUs and high-volume inquiries, these inefficiencies translate into abandoned carts, costly support overhead, and lost revenue.
The Opportunity
Østre equips retailers and e-commerce businesses with AI assistants designed to scale customer engagement effortlessly. With 24/7 multilingual support, Østre handles product questions, order tracking, and returns at lightning speed — ensuring every interaction is smooth, consistent, and conversion-friendly.
Instead of hiring larger support teams, decision makers can optimize costs while offering a premium customer experience that strengthens brand loyalty.
How Østre Helps
- Product Guidance: Recommend products, explain features, and assist with comparisons.
- Order Support: Provide real-time order status, shipping updates, and return instructions.
- Checkout Assistance: Reduce abandoned carts by answering pricing, discount, or delivery questions instantly.
- Multichannel Integration: Connect with websites, Instagram, and WhatsApp to meet customers where they are.
- Global Scale: Communicate fluently in 100+ languages, unlocking new markets without additional staff.
The Impact
Retailers using Østre see reduced cart abandonment, shorter resolution times, and higher repeat purchase rates. By automating the majority of repetitive inquiries, support staff are free to focus on complex cases and high-value customers.
The result: stronger conversion funnels, reduced operational costs, and a better overall shopping experience that customers remember.
Why It Matters Now
Competition in retail is fierce and margins are thin. Customers don’t wait — they click away.
Østre ensures that no shopper leaves without an answer, giving retailers the speed, personalization, and global reach required to win in today’s e-commerce landscape.
Your challenge,
Our solution.
Not every industry fits neatly into a category. Østre is built to flex with your business, from custom workflows to enterprise integrations. Let’s talk about how we can support your goals.