Government & Public Sector
Public services can be complex, especially for foreign residents. Østre simplifies access to city hall information, handling common requests instantly while reducing queues and staff workload.
The Challenge
Public agencies face mounting pressure: citizens expect instant responses while budgets, staffing, and compliance rules are tightening.
Phone hotlines get overwhelmed, multilingual coverage is limited, and delays in providing critical information create frustration and erode public trust. Manual workflows also consume staff time that could be redirected toward higher-value work.
The Opportunity
Østre enables government offices, city halls, and public institutions to automate routine inquiries securely and at scale. Citizens get accurate answers in real time, while staff resources are freed for complex cases.
This approach reduces call volumes, ensures compliance with regulations, and delivers measurable cost savings.
How Østre Helps
- Citizen Services: Answer common questions about permits, licenses, or applications instantly.
- Multilingual Access: Provide clear communication across 100+ languages for diverse populations.
- Scheduling & Appointments: Automate bookings for in-person visits or online consultations.
- Policy & Regulation FAQs: Ensure citizens receive consistent, compliant answers every time.
- Data Security: AES-256 encryption, strict access controls, and GDPR compliance protect sensitive records.
The Impact
Agencies adopting Østre have reduced routine inquiry volumes by up to 50 percent, significantly lowering operational strain. Staff can focus on service delivery instead of repetitive information requests.
The result is faster citizen service, stronger compliance, and reduced costs.
Why It Matters Now
Governments are under scrutiny to modernize services, improve accessibility, and operate more transparently. At the same time, budget pressures make it impossible to simply hire more staff.
Østre provides a secure, scalable solution: better citizen service at lower cost, while meeting the highest standards of privacy and compliance.
Your challenge,
Our solution.
Not every industry fits neatly into a category. Østre is built to flex with your business, from custom workflows to enterprise integrations. Let’s talk about how we can support your goals.