Airports & Transportation Hubs
Travelers want updates in real time—boarding gates, lost items, or connections. Østre handles these inquiries instantly in any language, reducing stress and keeping passengers moving.
The Challenge
Airports and transportation hubs operate under extreme pressure: thousands of passengers, multiple languages, constantly changing schedules, and strict security requirements.
Traditional support channels are overloaded, leading to long lines at information desks, frustrated travelers, and high staffing costs. At the same time, compliance with aviation security and data regulations leaves no room for error.
The Opportunity
Østre provides multilingual AI assistants that integrate seamlessly into airport and transportation ecosystems. From flight information to lost baggage queries, Østre delivers accurate, real-time answers across web, kiosks, and mobile.
Executives gain a scalable solution that reduces staffing strain while improving passenger satisfaction and trust.
How Østre Helps
- Real-Time Flight & Transit Updates: Provide instant information on gates, delays, and schedules.
- Multilingual Passenger Assistance: Support international travelers in over 100 languages.
- Security & Compliance Support: Communicate clear guidelines on luggage, customs, and safety.
- Lost & Found Automation: Streamline reporting and status updates without staff intervention.
- Operational Efficiency: Free staff to focus on critical tasks while routine inquiries are automated.
The Impact
Airports using Østre reduce repetitive inquiries at information desks by up to 65 percent. Passenger satisfaction scores increase while staffing costs stabilize.
Most importantly, Østre ensures passengers feel informed and cared for — an essential factor in today’s competitive aviation landscape.
Why It Matters Now
Post-pandemic travel recovery has pushed hubs to manage larger passenger volumes with tighter budgets. Meanwhile, travelers expect seamless, digital-first interactions.
Østre gives airport and transit leaders a cost-effective way to meet these expectations, reduce operational strain, and strengthen their reputation for efficiency and service.
Your challenge,
Our solution.
Not every industry fits neatly into a category. Østre is built to flex with your business, from custom workflows to enterprise integrations. Let’s talk about how we can support your goals.